Terms of service

Placing your order

 

Availability

 

All items on our website are subject to availability. We will inform you as soon as possible if an item you have ordered is not available.

 

Payment

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Payment can be made by the methods shown during the online checkout process. All payments including both Paypal and Debit/Credit card will be taken on order placement. We will not be held liable for the any delays or non-delivery of goods due to failed payment authorisation.

 

Acceptance of your order

 

Please note that we have not accepted your order until we despatch the products you have ordered from us, and that all products ordered via our website remain the property of Milly Sands Interiors Ltd. until we have received payment for them in full.

We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for products we are unable to supply, then we will refund you in full as soon as reasonably possible.

 

Offers & Promotions

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10% Off when you sign up to our newsletter

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  1. The code must be entered at checkout to receive the offer.

  2. Exclusions apply to products already subject to discount and sale items.

  3. The code will only work on full priced items so the basket must include at least one full priced item to appear.

  4. We reserve the right to end offers and promotions early at our discretion

  5. We reserve the right to extend offers and promotions at our discretion

  6. Offers and discounts cannot be added retrospectively to an order.

  7. For offers that require a promotional code, only customers who have been sent the code may redeem the offer.

  8. More than one offer cannot be added to the basket at checkout unless specified.

 

General Terms & Conditions

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Unless otherwise stated:

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  1. All offers end at 23.59 GMT on the expiry date shown

  2. We reserve the right to end offers and promotions early at our discretion

  3. We reserve the right to extend offers and promotions at our discretion

  4. For offers that require a promotional code, only customers who have been sent the code may redeem the offer

  5. A product can only be subject to one offer within a single transaction

  6. Refunds of products included in an offer will reflect the price originally paid for the product

  7. For multi-buy offers (e.g. 3 for the price of 2) the cheapest item will be free

  8. Exclusions apply to products already subject to a discount and sale items.

  9. Offers and discounts cannot be added retrospectively to an order.

  10. In order to qualify for free delivery, the £75 threshold must be reached after any promotions or offers have been calculated.

 

Online Gift Vouchers

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  1. Valid online at millysands.co.uk or via Customer Services only

  2. Can only be purchased and redeemed in £ Sterling

  3. Cannot be used to purchase another Online Gift Voucher

  4. Cash redemption value: 0.001p

  5. Non-transferable

  6. No cancellations are possible for fully or partially redeemed Vouchers

  7. Any unused balance will be placed in the recipient's online account and is not transferable. Account balance can be viewed at any time via the My Account section of the website

  8. Outstanding order value must be paid via credit or debit card for any orders which exceed the remaining Voucher balance.

  9. Any remaining Voucher balance will expire on the stated Voucher expiry date, 1 year after issue

  10. We regret that we are unable to extend Voucher expiry dates or re-issue replacements for any part of an expired Voucher balance.

  11. Any Gift Voucher balance applied to a cancelled order will be added as Account Credit to your online account.

  12. Unless you specifically request otherwise, your entire order value will be refunded as Account Credit for refunds against orders containing Gift Voucher payment, even if the original order only contained partial payment by Gift Voucher.

  13. We reserve the right to cancel Online Gift Vouchers and remove any remaining Gift Voucher balance for orders which we believe to be fraudulent or if we believe the Online Gift Voucher has been purchased fraudulently.

  14. Activity we believe to be fraudulent will result in your order being cancelled and may result in your online account being permanently disabled

 

Order Amendments & Cancellations

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Order amendments

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Unfortunately, we are unable to add items to or remove items from an order once it has been placed.

 

Cancellations

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If you no longer wish to receive delivery of your order, we are able to cancel orders for items on your behalf, providing the order has not been prepared for dispatch.
 

You may cancel your order within 28 days of receiving the goods and return the items within it to us to receive a full refund.


Please see the Delivery & Returns section of our website for full details of our

returns policy and procedure.

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Delivery

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Please ensure you carefully inspect your order upon receipt, as your order will be deemed to be accepted unless you notify us immediately that there is a problem. We are not obliged to accept any rejection of goods by you at a later date.

 

Free delivery: In order to qualify for free delivery, the £75 threshold must be reached after any promotions or offers have been calculated. 

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Returns & Refunds

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Please see the delivery & returns section of our website for full details of our returns policy and procedure.

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Product Guarantee

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We guarantee all our products for 2 years from the date of purchase. If for any reason your product develops a fault during this period, then just contact us and we will replace it free of charge. You may be required to provide a photo of the faulty items or return them to us (unless faulty). We will require proof of purchase. If your original item is no longer available, then a like for like replacement will be offered. Please contact the original place of purchase for any items that you did not buy directly from us.

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